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Initial Actions: Getting Ready for the Support Call Collect Data and Records Get all the relevant purchase dates and any warranty documentation before you call. It similar to packing for a trip, only instead of traveling to Tech-Trouble-Free Land. Make a list of troubleshooting steps. List the problems youre having as well as any previous steps youve done in the troubleshooting process. Consider it a guide to help the support representative find their way through the complexity of your tech issues. Interacting with Representatives of Samsung Support Launching the Help Ticket After getting in touch, you should file a support ticket. Consider it as a kind of direct message where you put your tech issues on their lap rather than coming up with a clever pickup line.
